Privacy Policy

Last Updated: May 2026

At Invictus Investigations, we understand that privacy, confidentiality, and trust are fundamental to the work we do. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website or engage our services.

We are committed to complying with the Privacy Act 2020 (New Zealand) and taking all reasonable steps to safeguard the information entrusted to us.

Who We Are

Invictus Investigations provides professional private investigation services throughout New Zealand and internationally where required.

This Privacy Policy applies to information collected through our website, contact forms, communications, and the services we provide.

What Information We Collect

Depending on how you interact with us, we may collect personal information including:

  • Your name

  • Email address

  • Phone number

  • Postal address

  • Business details

  • Information relating to your enquiry or investigation

  • Communications between you and Invictus Investigations

  • Information submitted through website forms

  • Website usage data and analytics information

We only collect information that is reasonably necessary to provide our services and respond to enquiries.

How We Collect Information

Information may be collected when you:

Complete a contact form on our website

  • Contact us by phone or email

  • Engage us to provide investigative services

  • Subscribe to communications

  • Interact with our website

  • Provide information during consultations or investigations

In some cases, information may also be obtained from publicly available sources, third parties, or lawful investigative enquiries where appropriate and permitted by law.

How We Use Your Information

We may use your information to:

  • Respond to enquiries

  • Provide investigative services

  • Communicate with you regarding your matter

  • Prepare reports and documentation

  • Manage client relationships

  • Improve our website and services

  • Meet legal and regulatory obligations

  • Protect our legal rights where necessary

We only use personal information for legitimate business purposes and in accordance with applicable laws.

Confidentiality

Confidentiality is a core principle of our business.

All information provided to Invictus Investigations is handled professionally and treated as confidential unless:

  • Disclosure is authorised by you

  • Disclosure is required by law

  • Disclosure is necessary to comply with legal obligations or court orders

We take reasonable steps to ensure that sensitive information remains protected at all times.

How We Store and Protect Information

We take reasonable security measures to protect personal information against:

  • Unauthorised access

  • Loss or theft

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

Information may be stored electronically, physically, or through secure third-party service providers who assist us in operating our business.

While we take security seriously, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Sharing Information

We do not sell, rent, or trade personal information.

Information may only be shared where necessary with:

  • Legal representatives

  • Courts and tribunals

  • Regulatory authorities

  • Professional advisers

  • Service providers assisting our business operations

  • Other parties where authorised by you or required by law

Any sharing of information is limited to what is reasonably necessary for the relevant purpose.

Website Analytics and Cookies

Our website may use cookies and analytics tools to improve functionality and understand how visitors use the site.

These tools may collect information such as:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

This information is generally collected in an aggregated and non-identifiable form and is used to improve website performance and user experience.

You can adjust your browser settings to refuse cookies if you prefer.

Your Rights

Under New Zealand privacy law, you have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Ask questions about how your information is being used

  • Requests can be made by contacting us using the details below.

We may require verification of identity before releasing personal information.

Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected

  • Meet legal obligations

  • Resolve disputes

  • Maintain business records

When information is no longer required, reasonable steps are taken to securely destroy or de-identify it.

Third-Party Websites

Our website may contain links to external websites.

Invictus Investigations is not responsible for the privacy practices, content, or security of third-party websites. We encourage users to review the privacy policies of any external sites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or best practices.

Any updates will be published on this page, and continued use of our website constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy, your personal information, or how your information is handled, please contact Invictus Investigations here.

Our Commitment

At Invictus Investigations, trust is earned through professionalism, discretion, and integrity. Protecting your privacy is not just a legal obligation—it is a fundamental part of how we operate.